Last updated: October 8, 2026

We want you to be satisfied with your purchase from TCGFront. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unopened and still factory sealed, in the same condition you received it, with its original shrink wrap and packaging intact, along with proof of purchase.

2. Non-Returnable Items

Some items cannot be returned:

  • Opened sealed product, including booster packs, booster boxes, Elite Trainer Boxes, decks, or any item whose factory seal or shrink wrap has been broken.
  • Gift cards.
  • Clearance or final-sale items (clearly marked as such).
  • Items damaged through misuse or improper storage after delivery.

3. How to Start a Return

Email us at support@tcgfront.com with your order number and the item(s) you’d like to return, and a brief reason. We’ll reply with a return authorization and the return shipping address. Please do not send items back before receiving these instructions.

4. Return Shipping

Unless the return is due to our error or a defective product, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a tracked and insured shipping method: we cannot process a refund for an item that does not reach us.

5. Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days after inspection. Depending on your bank or card issuer, it may take additional time for the refund to appear.

6. Exchanges

We replace items that are defective or damaged with the same item where stock allows. If you’d like a different product, please return the original item under this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged or defective (including damaged factory seals or shrink wrap), or you received the wrong item, contact us at support@tcgfront.com within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you, including return shipping.

8. Order Cancellations

You may cancel an order for a full refund any time before it has shipped. Once an order has shipped, our standard return process applies.

9. Sealed Product Integrity

Every sealed product we sell ships in its original factory packaging. We never open, weigh, search, or reseal any product. Booster pack contents are randomly inserted by the manufacturer, so we cannot offer returns or refunds based on the cards pulled from a pack.

10. Late or Missing Refunds

If you haven’t received an approved refund within the expected time, first check with your bank or card issuer, then contact us at support@tcgfront.com and we’ll follow up.

11. Contact Us

For any return or refund question, email support@tcgfront.com and our team will be glad to help.